Order Process and Shipping Policy


Placing Your Order
Once you have selected the cartridge/s that you require, you will be prompted to register by creating a username and password in order to add the cartridges to your shopping cart. (See our POPIA info here)

If you cannot find the product you are looking for, please contact us to place a special order.

Payment Information
Payments are processed by PayFast, a PCI-DSS Level 1 Compliant payment processing service. Payment methods available are MasterCard and Visa credit cards and Instant EFT (with SA's five biggest banks).

All payment details, including credit card details, are processed by PayFast - The Inky Shop will not see any of your banking details.

Orders that are placed before 12 noon on a business day, will be fulfilled and collected by our reputable courier on the same day from our warehouse in Hilton, KwaZulu Natal.
An order that is placed after 12 noon, will be fulfilled and shipped the next business day.
For special orders, our sales team will advise lead times, as this will depend on our suppliers.
Our standard shipping rate is approximately R59 for most cartridge orders. Delivery will be free on orders of R500 and over.

Delivery Lead Times From Dispatch
Main Centers Johannesburg & Durban: Delivery in 1-2 business days
Main Center Cape Town: Delivery in 2-3 business days
Regional Areas: Delivery in 3-4 business days
Outlying Areas: Up to 7 days

N.B. A business day is Monday - Friday, excluding public holidays.

If you require information on the status of your order or feel that your order is taking longer than our estimated time frames stated on our website, please email trackmyorder@inkyshop.co.za