Order Process and Shipping Policy

Free Ink and Toner Delivery

Please note that deliveries are taking longer than usual due to the Covid-19 safety regulations which are impacting the courier industry.

Ordering Product
Once you have selected the cartridge/s that you require, you will be prompted to register by creating a username and password, in order to add the cartridges to your shopping cart.

If you cannot find the product you are looking for, please contact us to place a special order.

Payment Information
Payments are processed by PayFast, a PCI-DSS Level 1 Compliant payment processing service. Payment methods available are MasterCard and Visa credit cards and Instant EFT (with SA's four biggest banks).

All payment details, including credit card details, are processed by PayFast - The Inky Shop will not see any of your banking details.

Orders that are placed before 12 noon on a business day, will be fulfilled and collected by our reputable courier on the same day.
An order that is placed after 12 noon, will be fulfilled and shipped the next business day.
For special orders, our sales team will advise lead times, as this will depend on our suppliers.
Our standard shipping rate is approximately R59 for most cartridge orders. Delivery will be free on orders of R450 and over.

Delivery Lead Times
Main Centers (Johannesburg, Cape Town & Durban): Delivery in 1-2 business days
Regional Areas: Delivery in 3-4 business days

N.B. A business day is Monday - Friday, excluding public holidays.