Privacy Policy & POPIA Statment

This policy outlines how The Inky Shop (Pty) Ltd, as the Responsible Party, processes your Personal Information in accordance with the Protection of Personal Information Act, No 4 of 2013 (POPIA), and our general privacy practices.

What is the purpose of POPIA?

The purpose of the Protection of Personal Information Act (POPIA) is to give effect to the constitutional right to privacy by safeguarding Personal Information when processed by a Responsible Party. POPIA regulates the manner in which Personal Information may be processed by establishing 8 conditions that prescribe the minimum requirements for lawful processing, and provides rights and remedies to protect your Personal Information from processing that is not in accordance with this Act.

The 8 conditions are as follows:

  • Condition 1: Accountability
  • Condition 2: Processing limitation
  • Condition 3: Purpose specification
  • Condition 4: Further processing limitation
  • Condition 5: Information quality
  • Condition 6: Openness
  • Condition 7: Security safeguards
  • Condition 8: Data subject participation

How does this impact you, the customer?

The Inky Shop will only collect Personal Information from you when it is relevant to do so, and with your consent. At the time of concluding a sale or willingly providing your Personal Information, you hereby consent to The Inky Shop processing your Personal Information. We will not process Personal Information of children unless prior consent is obtained from a competent person, nor will we process Special Personal Information of customers.

What Information do we process and what is its purpose?

We will process the following Personal Information when relevant and upon your consent:

  • When you provide information in-store:
    • Personal Information: Full name, Email Address, Contact Number, VAT Number (if applicable), Banking details (for refunds), and Security Camera recordings.
    • Purpose: Quotations, Refill Loyalty & Ad Hoc promotions, Historical Purchases referral, returns, Special & Refill Pickup Orders, Email Invoices, crime prevention, and public & property safety.
  • When you use our Online Store:
    • Personal Information: Full name, Email address, Contact number, VAT Number (Optional), Delivery Address, Log in credentials. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to help us learn about your browser and operating system.
    • Purpose: To execute payments and deliveries via third-party providers, support queries, email invoices, supply quotations, consider eligibility as franchisee if you’ve completed our Franchise Enquiry Form, and for internal marketing and business analytics.

How do we get your consent?

When you provide us with personal information to complete a transaction, place an order, or arrange for a delivery, we imply that you consent to our collecting and using it for that specific reason only. If we ask for your Personal Information for a secondary reason, like email marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How long do we retain your Personal Information?

The Inky Shop will retain Personal Information dependent on a variety of factors, including the requirement of retention of records by law; to facilitate an ongoing customer relationship; until the type of Personal Information is no longer relevant to the purpose it was processed, after which the Personal Information will be deleted or destroyed.

What is further processing and how is it limited?

All Personal Information processed can only be used for its intended purpose for which you have given consent. No further processing beyond its purpose may take place unless consent is obtained to do so. We will never sell your information to third parties.

Personal Information cannot be passed onto a third party without your consent, except in the following cases:

  • We are required to by law to do so.
  • You violate our Terms of Service.
  • It is necessary for the performance of our services. By purchasing from our online store, you engage in our service and consent to our third-party providers, namely our payment gateway and our courier suppliers, to collect and process your Personal Information only to the extent necessary to allow them to perform the services they provide to us. These third parties will be governed by their own Privacy Policies, which we recommend you read.

Important notice regarding third-party links:

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Your rights and duties

You have the following rights and duties:

  • You have the right to request, free of charge, using the prescribed form as per Promotion of Information Act No. 2 of 2000 (PAIA), what Personal Information is on record with The Inky Shop.
  • You have the right to have the Personal Information updated, rectified, as well as deleted or destroyed where such a request does not oppose other laws as already mentioned.
  • You have the right to object to the use of your Personal Information, which would require the use of the prescribed form referenced in PAIA.
  • You have the right to lodge a complaint with the Information Regulator if your requests are not resolved through the Responsible Party’s Information Officer.
  • You have the right to withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at: info@inkyshop.co.za
  • You have the duty to inform the Responsible Party of changes to your Personal Information.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Contact

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Information Officer at info@inkyshop.co.za

Information Regulator:
Email (General Enquiries): inforeg@justice.gov.za
Email (Complaints): complaints.IR@justice.gov.za