Customer Service & Satisfaction

We pride ourselves on customer service and satisfaction, by ensuring outstanding service at all times. This perspective flows into everything we do and we pride ourselves on offering world-class service to all our customers.

We believe in doing things the right way because it makes our customers happy. You can see this by what our customers had to say about their experience with The Inky Shop. Kindly note that we have hidden the names of the parties concerned in the interests of protecting their identities. Thank you for your feedback.

“I am writing to let you know how efficient your staff are at your Hillcrest branch. Both your staff members have given us excellent service. T, who served us on two or three occasions, helped us to sort out a serious problem with our new printer, which would not accept filled cartridges.  She went out of her way to find the root of the problem and she helped us to overcome the problems by trying different solutions.  Eventually it was sorted out and we went away happy customers. We appreciated the service we received and felt that we would like to give both of your workers credit.”

-Kind regards, Barbara

"I would like to compliment the Inky Shop Management and staff at their Hillcrest Durban branch, for high quality service delivered in a most professional and pleasant manner. Well done, I shall be directing friends your way! Many thanks"

- Ken via Facebook

“Great service from the Liberty Midlands Mall branch yesterday and today. Thank you!”

-Kate via Facebook

“M from The Inky Shop Cavendish Square really went the extra mile for me to make sure I was happy. We don’t, unfortunately, have this kind of staff anymore within retail businesses but M was a sure joy to deal with.” 

- Happy customer, Cape Town

“Galleria staff fantastic, friendly and helpful. Thumbs up to F who was a super star when he helped me with my printer. See my post on Amanzimtoti Trader.”

-Laura via Facebook

“I have been purchasing cartridges from Inky Shop in West Coast Village for some years and always had excellent service , however, my most recent visit needs to receive an accolade for going the extra mile. I requested that they enquire regarding cartridges which appear to have been discontinued and after some enquiries P managed to find some. On installation I discover that there appeared to be a problem with the colour mixing. I returned to the shop and discussed this with P who investigated the problem and came to my home armed with information which he had acquired from the supplier to assist with installation and cleaning ....my printer is now operating perfectly. Thank you to P and his lovely ladies.”

“Good Morning. And believe me it is a good morning! Just a very big thank you for all your help - in this day and age when the words ‘service’ and ‘back-up’ have disappeared from our vocabulary - I know it is alive and well at The Inky Shops. Again - a very big thank you to you both."

-Kind regards, Barbara

The news is out!

The same QUALITY toner at a new, CHEAPER price!

We’ve cut our Inky Shop alternative toner prices. Do you want to find out how much you could be saving on toner cartridges? Come in store and see what great prices we’re offering or request a quote.