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>>FAQ's

Q: Are remanufactured cartridges made by simply refilling the old cartridges?
A:

No!. Remanufactured cartridges are cartridges that have gone through one cycle of service. These cartridges are thoroughly cleaned, and worn or damages parts are replaced to ensure proper function of the cartridges.  All cartridges are inspected for leakage and tested by actual print test. Only those that pass through strict standards will be released to our Inky Shop customers.

Q: Are OEM cartridges made by printer manufacturers in the USA?
A:

No. Most OEM cartridges are not made by the printer manufacturers themselves. They are made by third party manufacturers licensed to produce these brand name products. Most of these OEM products are in fact manufactured in other countries.

Q: Will the use of compatible or remanufactured cartridges damage my printer?
A:

This is another myth printer manufacturers want you to believe so they can sell you expensive OEM cartridges.  Printer cartridges are self contained units. Defective cartridges may fail to print or may leak requiring some cleanup. However, these malfunctions will not damage your printer and they happen to OEM cartridges as well as compatible or remanufactured cartridges.

Q: Is old ink or toner used in the remanufactured or compatible cartridges?
A:

Both compatible and remanufactured cartridges use NEW ink or toner formulation in the production. Each cartridge model has a different ink/toner formulation so it is not possible to collect and reuse the old ink or toner in old cartridges. In addition, contaminated ink/toner is not reusable as they may cause damage to the cartridges and cause printing problems.

Q: How long does it take to refill my inkjet cartridges?
A:

Our Inky in-store refill service, which uses the latest vacuum machine refilling technology, takes about 10 mins per inkjet cartridge.

 
Q: Are your products money-back guaranteed?
A: Yes, we offer a 100% satisfaction guarantee.
 
Q: How can I tell what cartridges to buy for my printer?
A: All we need is the make and model of your printer or your cartridge number.
 
Q: Will compatible/ remanufactured cartridges work in my printer?
A:

Hundreds of thousands of people purchase and use compatible and remanufactured cartridges each day. Today, for most brands of printers, you are able to find  compatible or remanufactured cartridges.

Q: How many pages will my refilled cartridge print?
A: The amount of ink in a cartridge, along with other printing factors, determines how many pages a cartridge will print. Each OEM (original equipment manufacturer) cartridge comes with a specific amount of ink when new. The same amount of ink, or more, is used in a refilled cartridge. All cartridges are carefully weighed to be sure they meet these weight specifications.
Q: Are compatible/ remanufactured cartridges inferior to OEM cartridges?
A: There are many third party manufacturers making compatible and remanufactured cartridges on the market these days. Some of them may not produce high quality products but many others follow the highest standard (ISO standard) using the same specification of OEM cartridges in their production.  Inky Shops only sell high quality compatible or remanufactured cartridges which perform just as well as the OEM cartridges.
Q: Will using compatible and remanufactured cartridges void your printer warranty?
A: No! Under Magnusson-Moss Warranty Improvement Act, it is illegal for a manufacturer to force you to use a specific product as a condition of warranty. Printer manufactures cannot void your printer warranty simply because you use compatible/ remanufactured or refilled cartridges from other manufacturers.
Q: Do compatible/remanufactured cartridges have a limited warranty?
A: Inky Shops provide a 100% guarantee to their customers.  If you are not satisfied with the performance of these cartridges, you can return them for a free replacement or full refund, provided: the cartridges are returned to us in its original packaging and is accompanied by your invoice and a page printed by the defective cartridge.
Q: Do compatible or remanufactured cartridges have a lower page yield?
A: No! Many compatible and remanufactured cartridges are high yield cartridges, producing much more print output than the standard yield OEM cartridges.  No matter whether you are purchasing OEM, compatible or remanufactured cartridges, always compare the page yield and the printing cost per page before the purchase.
Q: Is returning old cartridges to printer manufacturers as environmentally friendly as purchasing remanufactured cartridges?
A: Only a small percentage of empty cartridges are reused and recycled by the OEM manufacturers. The majority are dumped in the landfills or disposed in third world countries.
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